New Zealand Vault is an independently owned company which runs safety deposit box vaults located in Auckland and Wellington, and a bullion depository in Wellington. We provide storage options to both domestic clients and clients located all over the world. We are independent of the banking system and government. New Zealand Vault is a continuation of the vault business first established by New Zealand Insurance in 1931. Our vaults have been built to Treasury Grade and in addition they have multi-level electronic security systems making them the most secure in the country.

New Zealand Vault is managed by a board of directors:

John Mulvey is the Managing Director of New Zealand Vault.  He is a former senior executive within the banking sector and founder of business consulting firm, Prosys Limited.  John along with his wife Paula and their family trust are the majority shareholders of New Zealand Vault.  Click here to visit John Mulvey's LinkedIn profile. 

Mark Thomson was the founder of EFTPOS New Zealand, a leading payments provider, and is a professional Director and angel investor.  Mark, along with his wife Debbie are minority shareholders of New Zealand Vault.  Click here to visit Mark Thomson's LinkedIn profile.

Both our Auckland and Wellington vaults have been built to the highest standards (Treasury Grade), and fitted with the most sophisticated multi-level electronic protection available. Our vaults are monitored 24/7 to provide you complete peace of mind.

Opening a safety deposit box is a simple and quick process.  First make an appointment to visit either the Wellington or Auckland vault. 

Our vault custodian will discuss with you the different box size options available and annual fees.  We will provide a copy of the terms and conditions of our safety deposit box lease for your signing.  We can also advise on our comprehensive range of bullion products available for purchase.  Short term box rentals are also available on request.

For your appointment, please ensure you remember to bring the following items to ensure we are able to open your account:

• A current passport on its own, or
• A drivers license plus one of the following:
  • A bank issued credit card or EFTPOS card with your name and signature on it.
  • Or a document issued by a government agency which has your name and signature on it.
• Proof of your address (utility invoice or bank document that has your address on it and is not more than 3 months old).
• If you are opening the box in the name of a trust, in addition to the above you will need to bring with you your Deed of Trust.

When establishing a safety deposit box with us a $200 refundable key deposit is payable.  Once the paperwork has been completed, you will be provided with two copies of your key to your box and an access card.  You will be able to access the safety deposit box vault with your card during opening hours free of charge. 

If you lose your keys or access card you should contact us immediately. If you lose both keys we will be required to bring in a safe specialist to drill out the lock and replace it. You will be charged $200 for this service. If you lose your access card, we will cancel your old card and replace it. The charge for this is $30.

Yes, as the box holder you can nominate other people to also have access to your safe deposit box. They will need to come in with you and provide us with their I.D. and proof of physical address. We will add them to your box and issue them with an access card to the vault.  When you add other signatories to your box, unless we are otherwise notified by you, they will have the same rights as you and can access the box and add or delete other signatories.

In the event of the death of a sole hirer of a safe deposit box, the safe deposit box will not be accessible by anyone other than the legal personal representative appointed by the hirer’s estate.

No, only you or the people you nominate can access your safety deposit box. You will have the only two keys provided.

If the police, the Court, or relevant Government agency present a search warrant for your safe deposit box, signed by a New Zealand Court of Law, you may be contacted to open your safety deposit box or it may be forcibly opened. It is very rare for this to happen.

Yes, if there is an emergency and you need to access your safe deposit box after hours you can ring 0800 NZVAULT (0800 698 285) and if a custodian is available they will open the vault for you. There is a callout fee of $150 payable in cash.

If you are a customer of New Zealand Vault and do not have existing contents insurance cover for the relevant safety deposit box, please contact the Wellington or Auckland vaults to discuss the value of the insurance cover you require and to get a quote.

For the lease of a safety deposit box, you will be charged in NZD. 

To purchase bullion, this should be paid for via a funds transfer to our US Dollar bank account. Click here for more information on how to deposit into our US Dollar account. 

You will be invoiced annually (in advance) for the lease of a safety deposit box and insurance (if you choose to add insurance).  We will email these invoices when they are due for payment.

Yes, we provide an end-to-end service for the purchase of gold, silver and platinum bullion.  We source our bullion through a leading U.S. bullion wholesaler. When you purchase bullion through our online trading platform we will organize the delivery of the bullion to our Wellington or Auckland facilities where it can be securely stored in our facilities.

If you want to sell a portion or all of your bullion that is stored with us, New Zealand Vault can arrange for the liquidation of your bullion as long as it meets certain criteria. For more information on this liquidation process please email support@nzvault.com or phone (04) 499 9333

Yes you can.  We can arrange for the shipment of existing bullion to our facilities.  If you are sending the bullion from overseas, as long as the bullion meets certain purity levels, it will be exempt from customs duties. For more information on this process please email support@nzvault.com or phone (04) 499 9333

Fill out our simple contact us form, or

If you would like to make an appointment to visit either our Wellington Vault or Auckland Vault, click here, or

If you would like to talk to one of our team then please phone:

Wellington vault: 04 915 1168

Auckland vault: 09 309 3580

To discuss purchasing bullion: 04 499 9333

After hours: 0800 NZ VAULT or 0800 698 285

To review our Safety Deposit Box Agreement (for domestic clients) please click here.